Troubleshooting MP3 Player Recovery Tool detection issues
Troubleshooting MP3 Player Recovery Tool detection issues
Last Updated: December 26th, 2008
When troubleshooting a device for any detection issue, it is always advisable to test the player with another computer that has the minimum requirements installed and check if the player is able to be detected. If the particular computer is able to detect the player, this indicates that the player is functioning correctly and any troubleshooting steps should be discuss with your computer manufacturer.
Before attempting the recovery mode, you may try the following steps to resolve the issue:
- If you are using a USB cable with your device, preferably use a cable that matches the speed of the device. Use USB 2.0 cables with USB 2.0 devices and USB 1.1 cables with USB 1.1 devices. You can try swapping existing cables with a different USB cable and check the device too. Also try connecting the player from the USB port at the back of your computer, if this does not work, proceed to Step 2.
- Open Device Manager and look under the heading for USB Serial Bus Controllers. If there is a device with a yellow exclamation mark next to it such as USB Mass Storage Device, double-click on the entry and check the Device Status. If the status shows "This device cannot start. (Code 10)" proceed to Step 3.
- To solve a USB error code 10 in Windows XP, follow the steps below to remove and
reinstall all USB controllers.
- Click on Start
- Right Click on My Computer, click on Properties
- Click on the Hardware tab
- Click the Device Manager button.
- Expand Universal Serial Bus controllers section.
- Right-click every device under the Universal Serial Bus controllers node,
and then click Uninstall to remove them one at a time.
- Restart the computer, and allow the computer to reinstall the USB controllers.
- Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
If the above steps do not resolve the issue, try the recovery modes for the following list of players:
Please select your player from the list below.
If you do not know your player's model name, you may use the model number to locate your player.
The model number is usually located on a sticker on the back of the player, printed on the
back or bottom of the player, or under the battery cover if the player has a removable battery.
- Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
- Press and hold the Play/Pause button while powering on your
player.
- When the player displays the Creative logo, release the Play button.
It will display the following options:
| Clean Up |
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
|
| Format (All) |
Caution! Erases all content!
Save a copy of your player's content before formatting.
|
| Reload OS/ Firmware |
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
|
| Reboot |
Reboots the device. |
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
- Press and hold the Play button while powering on your player.
- When the player displays the Creative logo, release the Play button.
It will display the following options:
| Clean Up |
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
|
| Format (All) |
Caution! Erases all content!
Save a copy of your player's content before formatting.
|
| Reload OS/ Firmware |
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
|
| Reboot |
Reboots the device. |
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Make sure that the battery is charged.
- Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is
turned off.
- Remove the battery.
- Move and hold the Power button to the Power On position and re-insert
the battery to the ZEN Micro or MicroPhoto. Hold the Power button until
the Recovery Mode appears.
The following options will be displayed:
| Clean Up |
Scans the player and removes invalid links
from its music library.
Does not affect music files themselves. |
| Format (All) |
Caution!
Erases all content!
Save a copy of your player's content before formatting. |
| Reload OS/ Firmware |
Caution!
Erases your player's firmware.
DO NOT select
the Reload Firmware option unless you have access to a PC
and you have downloaded the necessary firmware to install. |
| Reboot |
Reboots the device. |
- Make sure that the battery is charged.
- Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is
turned off.
- Remove the battery.
- Move and hold the Power button to the Power On position and re-insert
the battery to the ZEN Micro or MicroPhoto. Hold the Power button until
the Recovery Mode appears.
The following options will be displayed:
| Clean Up |
Scans the player and removes invalid links
from its music library.
Does not affect music files themselves. |
| Format (All) |
Caution!
Erases all content!
Save a copy of your player's content before formatting. |
| Reload OS/ Firmware |
Caution!
Erases your player's firmware.
DO NOT select
the Reload Firmware option unless you have access to a PC
and you have downloaded the necessary firmware to install. |
| Reboot |
Reboots the device. |
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
- Move the player to another USB port on the PC. If possible, use USB ports on the back of the computer, as some front USB ports may not supply enough power for a player to properly operate.
- Disable Power Management for the USB ports.
- Click Start, Settings, Control Panel and System.
- Select the Hardware tab.
- Click the Device Manager button.
- Expand Universal Serial Bus controllers by clicking the + next to the category.
- Right-click a USB Root Hub listing and select Properties.
- Select the Power Management tab.
- Uncheck Allow the computer to turn off this device to save power.
- Click OK.
- Repeat steps 5 through 8 for each USB Root Hub listing in the Device Manager.
- Try the player on another computer. This will help to determine if the player or the computer is where the problem exists.
If the battery is too low, charge the battery fully before continuing.
- Detach the ZEN Vision:M from the PC and ensure that the unit is off.
- Slide the Power switch towards the Power icon
 and hold the switch in the Power On position.
- Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
The following options will be displayed:
| Clean Up |
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
|
| Format (All) |
Caution! Erases all content!
Save a copy of your player's content before formatting.
|
| Reload OS/ Firmware |
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
|
| Reboot |
Reboots the device. |
- Detach the ZEN Vision from the PC and ensure that the player turned off.
- Remove the battery.
- Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Vision. Hold the Power button until the Recovery Mode appears.
The following options will be displayed:
| Clean Up |
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
|
| Format (All) |
Caution! Erases all content!
Save a copy of your player's content before formatting.
|
| Reload OS/ Firmware |
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
|
| Reboot |
Reboots the device. |
- Detach the ZEN Vision W from the PC and ensure that the player is turned off.
- Remove the battery.
- Move and hold the Power button to the Power On position and re-insert the battery into the ZEN Vision W. Hold the Power button until the Recovery Mode appears.
The following options will be displayed:
| Clean Up |
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
|
| Format (All) |
Caution! Erases all content!
Save a copy of your player's content before formatting.
|
| Reload OS/ Firmware |
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
|
| Reboot |
Reboots the device. |
|
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